FAQs

Q: How do I place an order?
A: Please visit the Custom Cookie Order Request tab. If you need a rush order, please contact me on facebook or call (540) 227 4149

Q: How much are your cookies?
A: Each customer order will vary, but prices start at $48 per dozen for regular size and $24 for minis

Q: Is there a required minimum?
A: Yes. 2 dozen for regular sized and 3 dozen for minis

Q: How much notice do I need to give for ordering cookies?
A: For the most part, as much time as you can give me (at least two weeks is best!) Rush orders requested after the two week notice time period will be charged a 25% rush fee (if there is any availability).

Q: Can I place a cookie order if I do not know my theme yet?
A: Yes! You can have your date held on my calendar if you do not know your cookie theme for a $20 nonrefundable deposit.  Your remaining balance will then be paid once your theme has been chosen, no later than 2 weeks prior to your pick up.  Please note that I am unable to give exact price quotes without knowing the theme and/or designs of your cookies.

Q: Do you offer refunds?
A: I am able to refund and cancel your cookie order up to 14 business days prior to your pick up date.  No refunds will be given for cookies that have already been made, this includes holiday cookies. Any holiday cookies that are left 24 hours after the pickup times have ended will be forfeited with no refund unless other arrangements have been made with me. 

Q: Can you provide nut-free or gluten-free cookie options?
A: I can offer nut friendly, and gluten friendly. Unfortunately I do my best to avoid cross contamination, but that is never guaranteed.

Q: Can you ship your cookies?
A: Yes!

Q: Do you deliver?
A: I offer local delivery for a $5 fee. Local pickup is always free!

Q: When is payment due?
A: Payment is due within 48 hours of an invoice being sent. Cookie orders are not booked until they are paid in full or have a $20 nonrefundable deposit until the theme has been decided.